Account
Delete your account
You can delete your CrashPin account yourself, from inside the app. No email and no support request is required.
In the app
- Open CrashPin and go to the Account tab.
- Tap Delete my account.
- Confirm. Deletion happens immediately.
If you no longer have the app
Email privacy@crashpin.app from the address you signed up with, or tell us your display name and roughly when you joined. We will delete the account and confirm. We respond within 30 days, and always within the 40 days required by Hong Kong's Personal Data (Privacy) Ordinance.
You do not need to reinstall CrashPin to request deletion.
What is deleted
- Your account record, including the display name you chose
- Your referral code
- Every active session — you are signed out on all devices
- The link between you and every report you submitted
- The link between you and your points ledger
What is kept, and why
The crash reports themselves remain on the map. They are road-safety records that other people rely on, and they have usually been merged with reports from others, so removing them would delete other contributors' data too.
What is removed is the connection to you. Your account identifier is replaced everywhere with an anonymous marker. Once that has happened we cannot re-identify the data — which also means we cannot restore your account or recover your report history.
Audit records of account actions are kept for up to 24 months for abuse investigation, also against the anonymous marker rather than your account.
How long it takes
Deletion from the app is immediate. Requests by email are actioned within 30 days. Encrypted backups roll off within 35 days, after which no copy remains.
This cannot be undone. If you want your report history, note it before deleting — Account → your reports.